Our client is a well-established leader in insurance building repairs, known for delivering high-quality restoration services and exceptional customer care. They work closely with insurers, property owners, and contractors to ensure every project is managed efficiently and completed to the highest standard. With a strong focus on communication, accuracy, and professionalism, this organisation values teamwork, integrity, and creating a positive experience for every client.
About the Role
You will coordinate the full lifecycle of insurance repair claims, from job lodgement and estimator bookings to approvals, updates, and contractor coordination. Your strong communication, attention to detail, and ability to juggle priorities will ensure seamless workflow across all stages.
Key Responsibilities
As a Claims Assistant / Repair Coordinator, you will manage the smooth progression of insurance repair claims, ensuring jobs are accurately lodged, coordinated and completed on time while keeping all stakeholders informed. Other responsibilities include:
- Process new jobs and allocate to the appropriate team members and ensure documentation is accurately recorded
- Verify job details and schedule estimator appointments
- Provide client updates and ensure timely site attendance
- Submit reports/quotes and issue approvals and excess invoices
- Conduct weekly meetings with estimators and supervisors
- Review open jobs and provide 7-day client updates
- Prepare work orders and follow up on contractor invoices
- Respond to phone and email enquiries within 24–48 hours
- Manage progress claims, variations and site bookings
- Oversee contractor communication and scheduling
- Provide general office support and assist with switchboard when required
You are a highly organised and detail-focused professional with excellent communication and customer service skills. Confident managing competing deadlines, you thrive in fast-paced environments and bring a proactive, solution-focused approach to your work. You are comfortable using client portals and job management systems, with Prime experience considered a bonus. Professional, reliable, and adaptable, you take pride in accuracy, clear documentation, and providing exceptional support to both customers and internal teams.
What's on Offer
You will be joining a supportive, collaborative team that values clear communication, reliability, and a positive workplace culture. This is a full-time, office-based role where your contributions are recognised and you will enjoy a structured environment with established processes to set you up for success. You will work alongside experienced professionals, interact daily with a wide range of stakeholders and be part of a workplace that prides itself on teamwork, stability, and providing exceptional service. If you are looking for a role where you can grow, feel supported and make a meaningful impact each day, this is the opportunity for you.
How to Apply
For further information about this exciting opportunity please contact Mary-Jane Massicci or Aliya Vanderkop on 08 8232 2220 or apply now. Please submit your application as a Word document. #SCR-mary-jane-massicci-1
Our office is closed from December 24, 2025 and reopening January 5, 2026. All applications received during this time will be reviewed upon our return.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
